Why should a CDP survey be implemented
?
3. The origin of particular
human behaviour in a business organisation are found out
in the Key Success Factors (KSF) : Trust, Support, Recognition,
Achievement, Commitment, Clear Goals…
There are 10 KSF or
performance indicators that will make the difference between or
stimulate :
-
motivation or
de-motivation,
-
an accident free
workplace or high risk environment,
-
co-operation or
competition between employees,
-
zero defect focus
or waste producing organization,
-
employees’
turnover and absenteeism percentage,
-
processes
efficiency or no commitment towards quality respect,
-
labour unrest
prevention and workplace environment improvement,
-
a cost efficient
system and customer oriented practices.
The Corporate
Development Process model is therefore a Business Excellence model :
International
renowned universities and business schools have established that an
increase of 5% on the employees’ motivational index has a direct
impact of 2% on customers’ recommendations, impressions and retention
of the organisation business excellence.
This client’s
improved perception of the organisation ability to respond to their
expectations induces his loyalty and increases the overall revenues of
the company by an average of 0.5%.
1. A Competitive Edge
2. The Understanding of Expectations and
of Symptoms
Next title
:
Whom does a CDP survey concern ?
